Pompan Hospitality Global, Inc.
Neil Pompan, CMP
President and CEO
Neil Pompan, CMP, is a 30 year veteran of the hospitality industry; the last 20 of which have been dedicated to the conference center niche. Mr. Pompan founded Pompan Hospitality Global in December 2009, a one-stop-shop consulting firm serving the hospitality industry that specializes in all areas of asset development, improvement and management. Prior to this, Neil was a co-founder of EMCVenues, a meeting sourcing, sales, marketing and consulting firm serving the needs of meeting buyers and meeting suppliers and a Vice President of Thayer Lodging Group, a private equity firm, where he was responsible for Conference Center Operations within the portfolio. He held the position of Vice President for JPMorgan Chase, serving as CFO of the Meetings & Event division which encompassed meeting planning, management of 12 conference centers, technology delivery in the domestic United States and global support of the firm’s space management system. In addition, Neil has worked for MeriStar Hotels and Resorts, Inc., Benchmark Hospitality, Scanticon International, Omni Hotels, The Smithsonian Institution, The Robert Wood Johnson Foundation and Conferon, Inc. in a variety of management and executive level positions. He has experience in non-residential, corporate and executive conference center environments as well as in the full service urban hotel, resort hotel, institutional food service and non-profit sectors. He has designed dozens of conference centers, opened three non-residential corporate conference centers and served as the corporate conference services liaison to all Benchmark managed properties.
Neil actively served IACC, The International Association of Conference Centers, for seventeen years on several committees including Professional Development, Annual Conference Planning, Site-Selection, Finance, Membership Development and University Relations. He received the IACC Award of Excellence in 2001, IACC’s Pyramid Award in 2004 and IACC’s Mel Hosansky Lifetime Achievement Award in 2013. He was elected to the Board of Directors in 1999 and served as the Association’s North American President from 2007-2008 and as the organizations Global President from 2009-2012. In addition to his IACC activities, Neil served on the Convention Industry Council’s, CMP Board of Directors and chaired its’ Exam Review and Development committee.
Tom Cappucci has over 30 years’ experience in the hospitality industry, with the past 24 years dedicated to the development and operation of conference center hotels for universities and corporations. He has held various leadership positions at the property level as well as regional management throughout the United States. He has experience in the design and opening of new facilities, as well as the conversion of existing properties into certified conference center operations. While working with Flik Conference Centers, Tom received the President’s Award and his operations were designated as Centers for Excellence. He also has experience with Doubletree Hotels, Destination Hotels & Resorts, Scanticon Conference Centers, Stouffer Hotels, and other independent, self-operating businesses. He received Conference Center Director of the Year from the Colorado Hotel and Lodging Association. In 2012, Tom served on the Indianapolis XLVI Super Bowl Host Committee and hosted the AFC Championship Team.
Tom has been actively involved with the International Association of Conference Centers (IACC) where he served as the president of the Americas Chapter from 2008-2010 and on the Global Board of Directors from 2004-2010. Tom has served and led various committees for IACC including University Relations, Emerging Trends, Learning Network, Annual Conference, Site Selection and Finance. He also was on the Succession Planning Committee to assist in the development of a vision and structure for the future of the association. He received IACC’s Award of Excellence in 2002 and Pyramid Award in 2005.
Tom is a graduate of Cornell University’s School of Hotel Administration. One of Tom’s passions is to teach and develop people. He has taught a number of courses, which include: Conference Center Management, Functions and Operations at Cornell University School of Hotel Administration’s summer Professional Development program, An Introduction to Conference Planning for corporate clients, Conference Planning and Services for new Conference Services Managers with IACC, Conference Center Orienteering at IACC’s annual conference, Training for Intervention Procedures for Servers of Alcohol (TIPS) to various hotel and restaurant companies and a variety of customer service programs, including Super Service for the XLVI Super Bowl, Be-A-Star Platinum Service, and GuestStar. In addition, Tom has participated in various panel discussions with university students pursuing careers in the hospitality field.
National Director of Business Development
Bob’s experience spans over twenty-five years focused on sales and marketing in the hospitality and event technology industries.
He is a professional who delivers unique competitive advantages to service providers and management teams. Bob thrives in complex, fiercely competitive situations and succeeds through building strong collaborative relationships by taking a partnering role and adapting to constantly changing business situations.
He is a trusted advisor and mentor who lead teams to achieve outstanding sales and market goals. He has held positions with Marriott, PSAV, and Encore event Technologies. Positions included Business Development, Regional Sales and Vice President of Sales.
Bob’s sales and marketing strategies include developing and maintaining strong customer relationships, positioning a company’s value and brand for optimal competitive advantage, by establishing strategy for consistent account management, new sales prospecting and management accountability.
His experience includes strategic business development, incorporating use of CRM systems, internal /external communications strategies, supporting of field, regional and corporate infrastructures as well as creating sales presentation materials for new account growth.
Bob has served as a Director on the board of International Association of Conference Centers and memberships in MPI and PCMA.
National Director of Business Development
Myra is a 25+ year hospitality veteran and continues to have a passion for the industry and helping properties and teams be successful. She is a dedicated professional and has enjoyed solid progression up through the ranks in hotels, luxury resorts and executive conference centers. She has held positions as Director of Catering and Sales, Rooms Executive, Director of Operations, Assistant General Manager and General Manager in a broad range of venues that include Four Diamond rated facilities, upscale independent properties and leading hotel brands including Harrison Conference Centers, Tarrytown House Executive Conference Center, and premium branded hotels by Hilton Hotels and Resorts, Starwood's Sheraton brand and Radisson.
She attributes her success to focusing and achieving a balanced management approach on three key disciplines; taking care of the customer with superior service, consistently delivering top and bottom line revenues to owners and investors as wells as motivating and developing associates.
This focus as helped her lead properties through significant change, while strengthening their brand in the process. A few of her major accomplishments include recapturing for a property their AAA Four Diamond rating and being awarded the coveted Gold Key Service Award from Meetings and Conventions Magazine. She successfully managed a $9 million hotel and conference center renovation and repositioned the property to obtain certification by the International Association of Conference Centers. Myra has also opened hotels including being the General Manager for a Hilton boutique property.
As National Director of Business Development for PHG, Myra uses her considerable talents to provide companies with leadership talent during times of transition, as well as be an advisory for market and operational excellence.
Carl "Tony" Swainey
Regional Director – Southeast
Tony Swainey has over 34 years of experience in the hospitality industry. He has worked with industry leaders such as Marriott Hotels and Resorts, Omni Hotels and Resorts and Westin Hotels and Resorts. His roles have included property leadership and corporate positions
with both individual business units and multi-unit responsibilities such as General Manager, Managing Director and Regional Director of Operations. His international experience includes eight years in the Middle-East as developer and operator of hotels and resorts. His belief is
"by developing a passionate staff, focusing on best practices in sales and marketing and providing exceptional client experiences you will grow long term profitable businesses." As a result, owners will receive above average industry profits and added value to their business.
Tony's expertise includes revitalizing "distressed" business units. He has produced successful results through team leadership in strategic planning, staff evaluation/training/retention, operational reviews and implementation
& improvement of service standards, market repositioning and identification of new revenue sources. As Regional Director for Marriott Hotels and Resorts, he supervised the management of 21 different business units. While in this position, he had the opportunity to evaluate a number of potential businesses for purchase, gaining insight to the process and analyzing the profit possibilities of these businesses. As Managing Director for Omni, he was responsible for multi-unit operations where his teams streamlined operations and increased sales through focusing on specific niche markets. Tony has also excelled in the international business market including opening/operating of a Marriott Hotel in the Middle East and his position as developer and Director of Operations for a $220 million resort in Al Kobar, Saudi Arabia. In this capacity, he supervised the construction and building of the resort and acting as the liaison between the owner and the contractor. Once constructed, Tony was responsible for staffing identification/selection, establishing standards, training, ordering FF&E, establishing marketing & budgeting plans, and presentation of the resort to potential clients. Tony works effectively with owners and operators understanding their needs. Thus, he has assisted numerous businesses in service and revenue improvements including hotels/resorts, conference centers, boutique hotels, fractional ownership properties and call centers.