Pompan Hospitality Global, Inc.

Enhancing Communication
and Positive Accountability

No Fault Leadership saves time, money and relationships by shifting effort away from blame to problem solving. This program focuses on quickly resolving everyday mistakes and unmet expectations between people, departments, managers and teams. Participants will learn about positive versus negative accountability, how to use praise to increase esteem and improve performance, and how to implement strategies for attacking problems, not people.

Developing Dynamic Work Teams

This program is designed to assist people on teams to fine-tune their strengths and identify their weaknesses in order to coordinate team efforts effectively. Participants are given an Effective Team
Member Profile® where they learn the six factors that help teams work, including team direction and roles, commitment, communication and more. Discussion topics range from individual success stories and challenges, to recognizing and reducing resistance to accountability. Throughout the program, participants enjoy numerous fun and challenging group exercises that promote open communication, idea sharing and trust.

Coaching, Counseling and Conflict Resolution

This program will teach managers and supervisors how to use coaching and counseling as an effective
strategic tool to improve performance and reinforce positive behaviors. Participants will learn how to identify
the root causes of performance problems and unacceptable work behavior, how to give constructive feedback
and confront difficult situations with confidence. Dealing swiftly, confidently and effectively with conflict promotes unity, creates positive employee morale, increases productivity, and places emphasis on shared goals and
visions. Participants will analyze their individual conflict handling styles and learn how to modify their
preferred style to meet the needs of each unique situation they encounter.

PROVIDENCE, RI

ST. LOUIS, MO