Every business requires guidelines to aid the staff in decision making that will create a quality product, deliver consistent service and achieve financial results. PHG has an all-encompassing library of Standard Operating Procedures (SOP) for both domestic and international hospitality companies, utilizing various formats, which will support your objectives.

 

PHG takes a methodical and consultative approach to the creation of your SOP package.  The successful development of a complete and detailed set of SOPs combines the best practices in the industry with the input of your business’ culture and the individuals who will be following them on a daily basis. PHG will facilitate this extensive process of creating a personalized set of SOPs for your business derived from a broad knowledge base gathered by PHG executives over their years working with various hospitality companies.

 

Steps in the SOP creation process Include:

• Facilitate a discussion with all stakeholder groups to identify organizational structure, objectives and 
  operational concerns.

• Produce an outline by department of suggested SOPs to accommodate the tasks of the department(s).

• Set a time line and priority order for SOP development and chain of command for SOP approvals.

• Develop the SOPs for approval by client’s representative and make adjustments as advised.

• Facilitate conversations, as needed, within the organization to ensure consistency in the thought
  process at all levels.

• Provide the client with a master copy and electronic file.

 

PHG will deliver a set of “living documents” (SOPs) which are based on your business, user friendly and an effective tool for staff training. Your customized SOP package will be a management resource for all levels
to guide your organization with efficiency and effectiveness, while keeping the customer a top priority.